I have tried various suggestions from the Troubleshooting guide and can confirm that the Endnote preference plist and CWYW bundle are installed in the correct locations. Commands also don’t work if called from the Endnote menu. Specifically, every time I select a command in the Endnote X9 tab this takes me directly to the Endnote application and nothing further happens. I am using a Macbook Pro with OS 10.14.1. I am having a problem using Endnote with MS Word 2016 (version 16.20) after upgrading to Endnote X9.
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